Common Behavioral Interview Questions

1. Tell me about a time when you faced a significant challenge at work. How did you handle it?

Tip: Use the STAR method (Situation, Task, Action, Result) to structure your answer. Focus on a specific challenge, what your role was, the actions you took to overcome the challenge, and the outcomes of your actions.

2. Describe a situation where you had to work closely with someone whose personality was very different from yours.

Tip: Discuss your ability to adapt and work in diverse teams. Show empathy, understanding, and how you find common ground or use your complementary strengths.

3. Give an example of a goal you reached and tell me how you achieved it.

• Tip: Choose a goal that is relevant to the job you’re applying for, if possible. Explain your setting process, the steps you took to achieve it, and how you measured your success.

4. Describe a decision you made that was unpopular and how you handled implementing it.

• Tip: This question is about leadership and decision-making. Focus on how you considered all options, communicated the decision, and how you handled the feedback.

5. Tell me about a time you failed. How did you deal with the situation?

• Tip: Don’t shy away from discussing a failure. Instead, focus on what you learned from it and what you would do differently. This shows self-awareness and the ability to grow from mistakes.

6. Can you talk about a time when you had to go above and beyond the call of duty?

• Tip: Share an instance where you took on extra responsibilities or made an extra effort. Explain why you did it, what was involved, and what the outcome was.

7. Describe a time when you had to manage numerous responsibilities. How did you handle that?

• Tip: Employers are looking for time management and prioritization skills. Discuss the tools and methods you use to stay organized.

8. Can you give an example of how you worked on a team?

• Tip: Provide a positive example of how you effectively collaborated with others. Discuss the role you played on the team and the results you achieved together.

9. Have you ever dealt with a customer who was not satisfied? What did you do to assist them?

• Tip: Customer service questions assess your problem-solving and communication skills. Explain the steps you took to listen, understand, and resolve the issue.

10. Tell me about a time when you showed initiative at work.

• Tip: Share an example where you identified a problem or opportunity and took proactive steps to address or capitalize on it.

Tips for Answering Behavioral Questions

• Prepare: Reflect on your past experiences and have a few go-to examples that you can adapt to different questions.
• Be Specific: Provide enough detail to paint a clear picture, but don’t get lost in minutiae.
• Be Honest: It’s often evident when candidates embellish the truth, and it can harm your credibility.
• Keep it Professional: Focus on scenarios from your work or volunteer experiences rather than personal life stories, unless they are directly relevant and professional in nature.
• Practice: Rehearsing your answers with a friend or mentor can help you to speak more confidently during the actual interview.